Shipping Policy
Effective Date: 1 January 2025
At Kockatoo, we are committed to delivering your favorite fashion items right to your doorstep, safely and quickly. Here’s everything you need to know about our shipping process:
1. Shipping Areas
- We currently ship across India to most pin codes.
- For areas where delivery is not available, we will notify you at checkout.
2. Shipping Charges
- Standard Shipping: Free on orders above ₹999.
- For orders below ₹999, a flat shipping fee of ₹60 will be charged.
- Any applicable taxes or fees will be clearly shown at checkout.
3. Shipping Timelines
- Order Processing Time: 24-48 hours from the time of order placement (excluding weekends and public holidays).
- Delivery Time:
- Metro Cities: 3-6 business days.
- Tier 2 and Tier 3 Cities: 5-7 business days.
- Remote Locations: 7-10 business days.
Note: Delivery times may vary due to external factors like weather, strikes, or logistical delays.
4. Tracking Your Order
- Once your order is dispatched, you will receive a tracking link via email or SMS.
- Use this link to monitor the delivery status of your package in real-time.
5. Cash on Delivery (COD)
- COD Availability: Available for orders under ₹3,000.
- A small handling fee of ₹150 may apply for COD orders.
6. Failed Delivery Attempts
- If delivery is unsuccessful after two attempts, the package will be returned to our warehouse.
- You can contact us to reschedule delivery or request a refund (minus the shipping charges, if applicable).
7. Returns and Exchanges
- If you need to return or exchange an item, refer to our Return Policy for details.
- Shipping fees for returns are non-refundable unless the product is defective or the wrong item was sent.
8. Damaged or Lost Packages
- If your package is lost or arrives damaged, contact us within 48 hours of delivery.
- We will investigate and, if necessary, issue a replacement or refund.
9. International Shipping
- Currently, we do not offer international shipping. Stay tuned for updates!
Contact Us
For any shipping-related queries, feel free to reach out:
Email: support@kockatoo.in
We aim to make your shopping experience seamless and hassle-free. Thank you for choosing Kockatoo!
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Kockatoo
Address: Plot-25/11 Rambhau Bhogale Marg, Sai Kripa CHS 2nd floor,
Mazagaon,
Mumbai -400010
Email : sales@kockatoo.in
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About Us
Kockatoo isn’t just a clothing brand; it’s a lifestyle crafted for India's fearless, fun-loving Gen Z and Millennials. We’re here to redefine casual wear with witty, vibrant designs, and unapologetically you.