Shipping Policy

Effective Date: 1 January 2025

At Kockatoo, we are committed to delivering your favorite fashion items right to your doorstep, safely and quickly. Here’s everything you need to know about our shipping process:

1. Shipping Areas

  • We currently ship across India to most pin codes.
  • For areas where delivery is not available, we will notify you at checkout.

2. Shipping Charges

  • Standard Shipping: Free on orders above ₹999.
  • For orders below ₹999, a flat shipping fee of ₹60 will be charged.
  • Any applicable taxes or fees will be clearly shown at checkout.

3. Shipping Timelines

  • Order Processing Time: 24-48 hours from the time of order placement (excluding weekends and public holidays).
  • Delivery Time:
    • Metro Cities: 3-6 business days.
    • Tier 2 and Tier 3 Cities: 5-7 business days.
    • Remote Locations: 7-10 business days.

Note: Delivery times may vary due to external factors like weather, strikes, or logistical delays.

4. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking link via email or SMS.
  • Use this link to monitor the delivery status of your package in real-time.

5. Cash on Delivery (COD)

  • COD Availability: Available for orders under ₹3,000.
  • A small handling fee of ₹150 may apply for COD orders.

6. Failed Delivery Attempts

  • If delivery is unsuccessful after two attempts, the package will be returned to our warehouse.
  • You can contact us to reschedule delivery or request a refund (minus the shipping charges, if applicable).

7. Returns and Exchanges

  • If you need to return or exchange an item, refer to our Return Policy for details.
  • Shipping fees for returns are non-refundable unless the product is defective or the wrong item was sent.

8. Damaged or Lost Packages

  • If your package is lost or arrives damaged, contact us within 48 hours of delivery.
  • We will investigate and, if necessary, issue a replacement or refund.

9. International Shipping

  • Currently, we do not offer international shipping. Stay tuned for updates!

Contact Us

For any shipping-related queries, feel free to reach out:
Email: support@kockatoo.in
We aim to make your shopping experience seamless and hassle-free. Thank you for choosing Kockatoo!