Exchange & Return Policy

Kockatoo Return Policy
At Kockatoo, we prioritise your satisfaction and strive to make your shopping experience seamless. However, we understand that sometimes things may not go as planned. Here’s our hassle-free 48-hour return policy:

What is Eligible for Return?

• Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
• Returns are applicable only for sizing issues, manufacturing defects, or incorrect items received.

How to Initiate a Return?

1. Timeframe: You must raise your return request within 48 hours of receiving your order.
2. Process: 
   
   • Log in to your account on our website.
   • Go to your order history and select the item you want to return.
   • Provide a brief reason for the return and upload pictures (if applicable).
3. Our team will review your request and respond within 24 hours with further instructions.

Conditions:

• Exchanges: We currently do not process direct exchanges. However, you can return the product and place a fresh order for your preferred size or item.
• Refunds: Refunds will be processed as store credit, which can be used for future purchases.
• Store Credit will be valid for 6 Months from Purchace Date.

Non-Returnable Items:

• Items purchased during special sales or promotions.
• Customized or personalised products.
  

Shipping Costs:

• If the return is due to a manufacturing defect or incorrect product delivery, we’ll bear the return shipping cost. For other reasons, the customer will be responsible for the shipping charges.

Note: Returns raised after 48 hours of delivery will not be eligible for review.

At Kockatoo, we aim to keep it simple, stylish, and fair – just like our fashion. Have questions? Our customer service team is here to help!

Contact Us:
Email: support@kockatoo.in